Terms and Conditions

Payment Methods

VISA – MasterCard – Amex preferred.

To order via company check or approved credit line, please contact us.

Order Processing

All orders will be processed Monday – Friday 8:00 am – 4:30 pm Eastern Time.  Orders received outside these times will be processed on the next business day.

How to Contact Us

Phone – Monday – Friday 8:00 am – 4:30 pm Eastern Time: 1.800.522.7239 (answering service all other times)

Fax – 315.472.5400

Email – sales@bradysystems.com

Return Policy

No returns will be accepted without a Return Authorization Number.  All returned mechandise must be returned in the original box(es) and packaging, with all original hardware, accessories, and documents such as user booklets, warranty forms and certificates.

All new merchandise must be returned within 14 days of the original shipping date, and in unused condition.  Returned merchandise that appears to have been used, or is received in poor or damaged condition will be returned to you with no credit issued at Brady Systems discretion.

Restocking Charges

A 20% restocking charge plus shipping charges will apply to all returned merchandise, cancelled orders, and orders incorrectly placed by buyers (misapplications) for standard (non-custom or special orders) products.

Warranties

All merchandise is subject to the individual manufacturer’s warranty only.  Brady Systems provides warranty service for METTLER TOLEDO and OHAUS products sold within the Upstate NY and Northern PA areas.  Please contact OHAUS directly for warranty services for products sold outside of Upstate NY and Northern PA.

OHAUS – http://us.ohaus.com/us/en/home/support/contact.aspx

METTLER TOLEDO and OHAUS product are subject to the manufacturers standard Terms and Conditions.  Please click on the below link for Terms and Conditions.

METTLER TOLEDO

OHAUS

Shipping

Brady Systems will ship via UPS ground unless otherwise indicated.  If you require a different shipping method, would like to ship via your account number or a via third party account, please contact us at 1.800.522.7239 to arrange alternative shipping.

Pricing

Item prices do not include freight or applicable taxes (unless otherwise noted). Prices are subject to change without notice.  Quotations are available for custom systems and special order items.

Credit Card Fraud

Please note that Brady Systems reserves the right to review and cancel any order that we have a strong suspicion of being fraudulent. We will make a good faith effort to contact the consumer for any order inconsistencies and give a reasonable time frame for a response, normally 5 business days. If we do not receive a response from the consumer, we will cancel the order and refund the charges to the credit card used to place the order.